Our rental process explained

What you need to know about collecting your hire vehicle

Things you need to bring: 

  • Driving licence - Don’t laugh people have forgotten this before! 
  • DVLA share code or drivers NI number 
  • Proof of address – Bank statement, official letter or utility bill – this can be in digital form on your phone for instance 
  • Card for payment, anti-terrorism guidelines state we cannot accept cash for rental bookings 
  • An ounce of optimism – the traffic probably won’t be that bad! 

At the office: 

Help yourself to some complimentary sweets, we’ll get you on the road as swiftly as we can. 

One of the most important parts of a Happy Hire is the excess, you’ll be asked to sign the box on our rental agreement that says you understand you are liable for the amount stated in the event of damage or claim on our insurance policy. Do not hesitate to ask for one of our great value Damage waivers if you are not comfortable with the figure stated. 

The next box you’ll be asked to sign is the authorised driver declaration. This is to show you understand that only the drivers named on the agreement or additional driver forms are permitted to drive the vehicle on this agreement 

Claims and convictions – you will be asked to sign and print in the box that you have declared to us any claims, convictions and impairments that may affect our ability to insure you. 

Transfer of liability – the final signature before your journey begins. This box allows us to return any penalty charge notices to the issuer stating that the you as the hirer accepts liability for them. They will then be reissued to yourselves. In this occurrence we will add a £25.00 administration charge to your rental agreement. 

At the vehicle: 

We will show you round the vehicle and any existing marks or damage. Our staff will be happy to explain any controls if you are unfamiliar with the vehicle. They will also explain where to return the keys if our offices are closed when you return. You will get an emailed copy of the inspection report straight away. 

Take the guesswork out of refuelling - we operate a full to full refuelling policy, the car will be full when you pick it up and we ask that you return it full, so you know you are only paying for the fuel you have used!

Enjoy your trip!